Personal Items
We know how many details you have to pay attention to when traveling, or even simply when you don’t have your own vehicle to drive. It can be an easy oversight to leave things behind in the car when you return it. This can be a frustrating and stressful accident. While not responsible for any items left in the rental vehicles, we do our best to contact our customers when/if we find anything of value remaining in them. For your sake, please try to remember to take all of your personal belongings with you when you return the car to us.
Flat Tires
All of our vehicles are equipped with spare tires. If you get a flat tire, place the spare tire on the vehicle, and call us as soon as office hours open at 243-4444. Please do not use Fix-A-Flat or any form of chemical repair.
Mechanical Failure
We pride ourselves on the way we prepare a vehicle new to our fleet. We take pride in maintaining our vehicles. We also take pride in how we respond to our customers when they report experiencing concerns with their rental vehicle. If you have reason to believe there is a mechanical concern with the rental, please contact us right away. Our on-site mechanic can usually take care of the problem efficiently, getting you on your way as quickly as possible.
Vehicle Damage
We are very familiar with all of the cars in our fleet. We know they have normal wear and tear. Our cars are well-cared for. Please look them over carefully before driving out of our lot. If the vehicle incurs damage in any way while you are renting it, please contact us immediately. Do not drive it if there is any possibility that more damage could be done to the vehicle.
If the vehicle is blocking traffic in some way, move it to a safe location. Call a tow truck if need be. Even seemingly minor damage should be reported in a timely manner. This might include flat tires, or glass breakage, such as a windshield or side mirror. We appreciate being notified even of something as seemingly minor as a rock chip. If you are unable to reach us, leave a message with an effective way to contact you and we will decide what steps to take to care for the vehicle and get you back on the road.
Third Party Responsibility
These responsibilities include those of insurance companies, dealerships, and body shops. If your personal vehicle is in the shop and you are renting a car, a 3rd party may have indicated they will pay for you to rent a car. Even though they have made a verbal, or even sometimes written, commitment to you, you are ultimately responsible for the rental.
We will work with you to obtain the proper documentation to charge the appropriate party for the rental. If this is not possible in a timely manner, we will charge your credit card for the amount of the rental. You can then present your receipts or invoice showing payment of the rental to the responsible 3rd party in an attempt to be reimbursed.